Over the past ten days, many people in China, especially those in big cities including Beijing, Shanghai and Shenzhen, have been complaining that it takes over 30 minutes to get a car through Didi Chuxing.
A media survey of 200 people from 22 cities shows that 36% people say they've been forced to wait additional 10 to 30 minutes before a driver accepts their order. So why is it difficult to call a car?
Luo Wen, Senior Product Director with Didi Chuxing, said the reason is an unbalanced relationship between demand and supply. With the extra allowance decreases, some drivers escaped. Luo also said the number of customers has been increasing since January 13th when the “Chunyun” started, while the number of drivers has dropped, with many of them already heading home for the Lunar New Year holiday.
Another reason behind the supply shortage is the government's new rule that requires drivers to be locally-registered citizens, which makes it impossible for migrants to serve as a Didi driver.
On top of the lack of supply, the root cause is the way orders are handed out to drivers on the platform. Because drivers are fully aware that their customers will have to pay tips to get through to drivers. During peak hours, drivers appear to be ignoring passengers' requests until the value of the tip meets their demands. Didi has confirmed the higher tips they pay, the more likely customers will get a taxi. So, they're waiting out the customers.
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