Yesterday I was a bit early for an appointment, so I stopped in at Macdonald's for a cup of coffee. I think they make the best coffee. Two very pleasant young girls were working at the counter and the customer ahead was impossible to please!
The young girl was sweaty and near tears—I only wanted coffee but I like lots of milk in it. I really didn't want to be difficult, so I said," You go ahead and add lots of milk and if it’s not enough, I’ll ask for more."She smiled. She made a perfect coffee. I left her two pink peppermints for a tip. I went to her supervisor and let her know how well she handled such a difficult customer ahead of me. More of that needs to be done for young people starting out—probably the first job.
I remember how hard it was. I would have run away crying and quit had it been me yesterday serving those customers. I'd still be crying, too.
Posted by Molliecat Jul. 29, 2015 Comments (8)
Readers' Comments 8 Comments Add a comment
FayBaby wrote: Customer service can be one of the most difficult and thankless jobs at times. Your expression of appreciation probably made her happy.
Mish wrote: How dear you were to lend support there, dear Mollie. Love you!
Kiwicat wrote: My sons both have dreadful first job stories of how rude and demanding customers can be. I now always encourage a new cashier or someone to do job training. Thanks for the reminder that we can be more tolerant and thankful to those who are front line customer service.
Mindyjourney wrote: Thank you for helping calm the young worker with your appreciation and thoughtfulness. So many compassionate lessons you have earned to share. Blessings, dear Mollie.
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