A few weeks ago, Catherine asked Thomas, her 7-year-old, what he would like to be when he grows up. Thomas said he wanted to either run a dog hotel or be a Lego designer. When I was seven, my mum asked me the same question, and I said I wanted to be an astronaut. But I did not do the deed. Unlike me, though, Thomas was active.
The next day he appeared with a letter, written in his “best handwriting,” asking Lego if he could work for them. He wisely shared that he’d be available to help with designing Legos after school, on weekends, and in the holidays—and that his sister would be keen to do the same. His mom put the letter in the mail but also tried to manage his expectations. She told Thomas that while Lego would appreciate his letter, the company probably wouldn’t respond. After hearing what Catherine said, Thomas was very sad and disappointed.
Then a package arrived from Christian Pau, the vice president and general manager of Lego U.K. and Ireland. Inside was a Lego kit and a handwritten letter. In this letter, Pau thanked Thomas for his letter and said his creations look fantastic! He invited Thomas to visit his company (together with his sister and parents) for a juice/tea/coffee and a tour of the building.
“Seeing my son light up with pride at the letter,” Catherine said, “was something I won’t forget.” And neither will Thomas. Christian Pau didn’t know how Thomas might react to his letter. In a broader sense, he doesn’t know what Thomas’s future might hold. He simply took the time to respond. It was a small moment to him—but potentially a huge moment for Thomas. As Catherine wrote, “Thank you...for making my son see that it’s always worth trying.” That’s the real beauty of Pau’s letter. Or you could see it for what it is: someone who took a few moments during a busy day to respond to a child. You can never predict when a small moment will make a big difference.
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