Most people who fly on passenger planes in the United States do not lose their bags -- called "luggage" or "baggage." Even if the luggage is lost, usually it only is delayed. Most "lost" luggage is found in a few days. Airlines search for the owners of unclaimed bags for up to three months. But when the owners cannot be found or the bags are not claimed, they are sold to a store in the small city of Scottsboro, in the southern state of Alabama. People who shop there often find good products for low prices.
About one-half of one percent of all luggage passing through U.S. airports is unclaimed. Many of the missing bags, and what is in them, are sold at the Unclaimed Baggage Center. Seven thousand items arrive at the store every day.
"I can go into any of the large shopping centers, like the international malls and that I can walk through there for an hour and come out with three items. I come into this store, I come out with my car full of stuff." Tom Barnes said.
Brenda Cantrell works at the store. "Well, (the) Unclaimed Baggage Center is the only store in America that buys and resells unclaimed baggage from the airline industry. So you would be surprised at jackets and eyeglasses, neck pillows, blankets, but (also) laptops and Kindles, and iPads and, you know, all kinds of expensive electronics."
The store buys the luggage from the airlines. It does not examine the things inside before buying them. Only about half of the items in the bags are suitable for sale at the store.
Since it opened in the early 1970s, the Unclaimed Baggage Center is a huge store. And it has become one of the top places for travelers to visit in Alabama. More than a million people visit the store from around the world every year.
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