A message book at Hongkou District Library in Shanghai has unexpectedly gained widespread attention, as every note from readers receives a reply from the staff. This small book has sparked online discussions about the warmth of public services, winning hearts across the city.

Opening the guestbook, you’ll see notes in various handwritings. Some readers complain about issues like overly cold air-conditioning, noisy children in the reading room, poor-quality drinking water, or a lack of toilet paper. Others make suggestions or ask questions. What surprises people most is that every single entry has a response below it. A blogger shared the book online, nicknaming it “Doraemon’s message book” — a nod to its ability to “solve problems”. The video soon got tens of thousands of likes and comments.

Why does this book resonate (产生共鸣) so much? It turns a simple feedback channel into a window into civic life. A library staff member explained that replying to every request goes beyond readers’ expectations, making them feel truly cared for. For the library, sincere responses don’t take much extra work, but the trust they build is priceless.

The library also thought carefully about the book’s placement. It was moved from the service desk (where readers hesitated to write for fear of losing privacy) to a stairwell corner. Now, readers can express themselves freely. Every day, staff check the book, pass new notes to relevant departments, and ensure replies are given. Some suggestions are acted on quickly: when a reader asked for chairs in the dining area, the library added them soon after. For unfulfillable requests, like adding a microwave (which was rejected for safety reasons), clear explanations are provided.

What makes the book even more lively is that it’s not just a dialogue between readers and staff — it also encourages exchanges among readers. They answer each other’s questions and share ideas, turning the book into a small forum.

1.1. Why did the library’s message book draw wide attention?

A It has nice handwriting.

B Every note gets a reply.

C It solves all problems.

D It’s from Doraemon.

解析：选B。B细节理解题。第一段原文明确提到“A message book at Hongkou District Library in Shanghai has unexpectedly gained widespread attention, as every note from readers receives a reply from the staff”（上海虹口区图书馆的一本留言簿意外走红，因为读者的每一条留言都能得到工作人员的回复），核心原因是“每条留言都有回复”。故选B。

2.2. What can be inferred about the library staff’s attitude toward readers’ messages?

A They find it time-consuming.

B They consider it unnecessary.

C They value it sincerely.

D They ignore difficult requests.

解析：选C。C推理判断题。第二段提到每条留言都得到回复，第三段引用工作人员的解释称回复“让读者感到被真正关心”，且建立的信任“是无价的”。由此可推断，工作人员真诚重视读者的留言，而非认为其繁琐或不必要。故选C。

3.3. Why was the message book moved to the stairwell corner?

A To save space for the service desk.

B To make the library environment quieter.

C To reduce the staff’s daily workload.

D To let readers share their thoughts freely.

解析：选D。D推理判断题。根据第四段的内容，留言本最初放在服务台时，读者“因担心失去隐私而犹豫不决(hesitated to write for fear of losing privacy)”，挪到角落后，读者可以“自由表达(freely express themselves)”。由此可推断，留言本被移到挪到角落是为了更好地保护了读者的隐私，从而鼓励他们畅所欲言。故选D。

4.4. What does the underlined word “unfulfillable” in Paragraph 4 probably mean?

A Easy to meet.

B Hard to explain.

C Cannot be satisfied.

D Very important.

解析：选C。C词义猜测题。第四段提到“Some suggestions are acted on quickly: when a reader asked for chairs in the dining area, the library added them soon after”（有些建议很快被落实，比如读者要求在就餐区加椅子，图书馆很快就添置了），随后用“For”引出对比——“For unfulfillable requests, like adding a microwave (which was rejected for safety reasons), clear explanations are provided”（对于unfulfillable的需求，比如加微波炉，因安全原因被拒绝，图书馆会给出清晰解释）。通过“落实的建议”与“被拒绝的需求”对比，可推断“unfulfillable”指“无法被满足的”。故选C。