Calm (冷静的) Communication

Imagine how loud and bad it would be if everybody shouted at each other all the time. Keeping calm helps people communicate better.

____1____

Calm communication means speaking clearly and calmly, listening carefully and choosing kind words. When you’re calm, it’s easier for you to share ideas, hear others and deal with problems.

What happens when you shout?

____2____ However, people may not really remember what you say. This is because when someone shouts at you, your brain lets out stress hormones (激素). ____3____

How can you communicate calmly?

When you’re sad or angry, staying calm can be hard. If you feel like shouting, what can you do? ____4____ Think about what you want to say. Think about questions like: ____5____ Is it necessary to shout out? If not, try explaining your feelings more clearly and politely. Think about your goal before speaking. If you want to make yourself understood, staying calm gives you a better chance.

A. Is it kind and polite?

B. Take deep, slow breaths.

C. What is a successful speech?

D. Shouting gets attention easily.

E. What is calm communication?

F. First, your blood pressure rises.

G. They make it hard to take in information.

1.1.

A

B

C

D

解析：选E。后文解释了 Calm communication 的含义，所以此处设问：什么是冷静沟通？

2.2.

A

B

C

D

解析：选D。后句 However 表转折：虽然大喊能引人注意，但人们记不住话语。

3.3.

A

B

C

D

解析：选G。划线前句：大脑释放压力激素。They 指代 stress hormones，解释激素带来的影响 —— 难以接收信息。

4.4.

A

B

C

D

解析：选B。前面问生气想喊叫时该怎么办，这里给出方法：缓慢深呼吸。

5.5

A

B

C

D

解析：选A。和后面 “Is it necessary to shout out?” 并列，都是自我反问：这样是否友善礼貌？